ServHub (Payoneer Nigeria) Cancellation Policy
Effective Date: August 5, 2025

---

1. Scope

This Cancellation Policy applies to all service bookings made through the ServHub platform—whether by Customers, Service Providers (via ServHub Pro), or Workmen (via ServHub Connect).

---

2. Definitions

• Booking: A confirmed service appointment scheduled through ServHub.

• Customer: The individual or business that requests and pays for services.

• Provider: A registered professional offering services on ServHub Pro.

• Workman: The field operative assigned to fulfill a booking via ServHub Connect.

---

3. Customer Cancellations

1. How to Cancel:

   • Via the ServHub app: Go to My Bookings → Select booking → Tap Cancel Booking.

   • Via email: hello@servng.com (include booking ID).

2. Cancellation Windows & Fees:

   Time Before Appointment	Fee	Refund
   ≥ 24 hours	No fee	100 % of payment refunded
   2 – 24 hours	20 % of fee	80 % refunded
   < 2 hours	50 % of fee	50 % refunded

    

3. Last-Minute & No-Show:

   • Cancelling less than 30 minutes before or failing to show: No refund.

   • Providers are released from their obligation.

---

4. Provider & Workman Cancellations

1. Provider-Initiated:

   • Must notify Customer via in-app chat or email at least 4 hours before.

   • No cancellation fee for the first occurrence in a 30-day period; subsequent cancellations incur a 10 % penalty of the service fee (deducted from next payout).

2. Workman-Initiated:

   • Must update status in ServHub Connect and notify dispatcher.

   • Same fee structure as Providers above.

3. Reassignment:

   • If a Provider/Workman cancels within 4 hours of the appointment, ServHub will attempt to reassign to another available professional and notify the Customer.

---

5. Refund Processing

• Timing: Refunds are issued within 5–7 business days to the original payment method.

• Disputes: Contact support at hello@servng.com with your booking ID; we’ll investigate and resolve within 3 business days.

---

6. Exceptions & Special Circumstances

• Force Majeure: Events beyond reasonable control (e.g., extreme weather, civil unrest) permit fee waivers for either party, subject to review.

• Provider No-Show: If no Provider arrives within 30 minutes of the scheduled time, the Customer will receive a full refund and may rebook at no extra charge.

---

7. Modifications

ServHub reserves the right to update this policy. We will post changes on the app and website with a new “Effective Date.”

---

8. Contact Us

For questions or assistance with cancellations and refunds, please email:
hello@servhubapp.com

Thank you for choosing ServHub—where convenience, reliability and fairness guide every booking.