Privacy Policy for SERVHUB ( Payoneer Nigeria )
Effective Date: August 5, 2025
Welcome to SERVHUB (“ServHub,” “we,” “us,” or “our”), Nigeria’s leading on-demand service marketplace. Your privacy is critically important to us. This Privacy Policy explains what information we collect, why we collect it, and how you can manage your information.
Account Details: Name, email address, phone number, password (securely hashed), profile photo.
Payment Data: Billing address, payment card details, or third-party payment credentials.
Identity Verification: Government ID or certification documents (for providers).
Booking Information: Service type, date, time, location, provider details.
Communications: In-app messages, customer support inquiries, feedback, ratings.
Device & Log Data: IP address, device type, operating system, browser type, pages visited, timestamps, error logs.
Location Data: Approximate GPS location (with permission) to match you with nearby service providers.
We use cookies, web beacons, and similar technologies to remember preferences, analyze usage, and improve our services. You may manage cookie settings through your browser.
Service Fulfillment: To match you with providers, process bookings and payments, and send confirmations.
Account Management: To authenticate you, maintain your preferences, and provide customer support.
Improvement & Analytics: To analyze trends, monitor performance, and optimize our platform.
Marketing & Notifications: To send you offers, updates, and service announcements (you may opt out at any time).
Security & Compliance: To detect fraud, prevent abuse, and comply with legal obligations.
With Providers: We share your name, contact details, and service requirements with the provider you book.
Third-Party Partners: Payment processors, analytics services, and cloud hosting providers under strict confidentiality agreements.
Legal Requirements: When required by law or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, you will be notified before your data is transferred.
We retain your personal information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After you delete your account, we will delete or anonymize your data within 90 days, unless retention is required by law.
Access & Portability: Request a copy of your personal data.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request deletion of your account and associated data (subject to legal exceptions).
Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us.
Cookie Controls: Manage or disable cookies through your browser settings.
To exercise any of these rights, email us at hello@servhubapp.com.
We implement industry-standard safeguards, including encryption (TLS/SSL), secure servers, access controls, and regular security reviews to protect your data against unauthorized access and disclosure.
ServHub is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us so we can delete it.
Our platform may contain links to external sites not operated by ServHub. This Privacy Policy does not apply to those sites—please review their policies separately.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with a new “Effective Date” and, if changes are material, notify you via email or in-app notification.
If you have questions or concerns about this Privacy Policy, please reach out to:
Email: payoneernigeria@gmail.com
Thank you for trusting ServHub with your personal information. Your privacy matters to us.
